WhatsApp CEO Kunal Shah Outlines Plans for Simpler, AI-Powered User Experience

WhatsApp CEO Kunal Shah plans to simplify the platform, making voice notes, groups, and stickers more expressive, and leveraging AI to surface important information and streamline tasks, such as bill payments and eSIM purchases. Shah aims to prioritize user experience, trust, and privacy, while working with partners to enable seamless handoffs between tasks.








